Employee Help

Thanks for visiting the Vendorpass employee help portal. Whether you're a 1099 independent contractor or a W-2 consultant, you've come to the right place—a place where you'll get answers to our most frequently asked employment questions.

Give us a ring.

If you'd rather chat, no worries. We're happy to take your call: 1-877-699-2297

Submit a ticket.

Get in touch with your support team: csrhelpdesk@iconconsultants.com

Send us a question.

Have a question that's not addressed below? No problem. Email: generalsupport@vendorpass.com

Frequently Asked Questions

How do I verify my employment for U.S. and Canada?  

U.S

Vendorpass, in partnership with ICON Consultants, uses Certree for current and former US employees to request their Proof of Employment (POE) and Proof of Income (POI). Employees must sign up on https://certree.com/us/ as an 'Employee', request and review your documents, and share those documents with verifiers via a verifier access link.

For more details, visit: https://iconconsultants.com/employee-verification/

Canada

Steps to Access Your ROE:

1. Check Online (Fastest): Sign in to My Service Canada Account(via GCKey or your bank) to view, save, or print your electronic ROE.

2. Ask Employer: Employers must file ROEs within 5 days of your last day worked or when they become aware of a pay interruption.

What to do if missing: If your employer does not provide it, you can request it in person at a Service Canada Office, by calling 1-800-206-7218, or by mailing the INS3166 form.

Following onboarding, you should have received an email and possibly a phone call from your representative. If you are unsure, please email csrhelpdesk@iconconsultants.com

Onboarding is completed through your JobDiva Candidate portal, you should have received a link via your Onboarding Specialist. If you have not received your Onboarding paperwork, please contact the below for more information.

U.S.- onboarding@vendorpass.com

Canada - canadaoperations@vendorpass.com

You will be able to contact our Human Resources Department at humanresources@iconconsultants.com

You will request the change via your Consultant Services Representative. If you are unsure about your contact, email our CSR General Inbox csrhelpdesk@iconconsultants.com.

Timesheet submittal instructions are included in your "First Day Details" email prior to your start date. If you are already working and need instructions, please contact your consultant services representative. Any questions, please contact our CSR General Inbox at csrhelpdesk@iconconsultants.com

Please contact our Human Resources Department to confirm eligibility at humanresources@iconconsultants.com for contact your Consultant Service Representative.

Your end of year tax forms will be mailed to the residential address you had on file during your onboarding. You can also obtain in an electronic copy in your employee portal. If you have any question, please contact your Consultant Service Representative or email CSR General Inbox at csrhelpdesk@iconconsultants.com.

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